Returns
Up to 30 days
|
OPENBOX AND OMOCOM |
INSURANCE FOR REFURBISHED ELECTRONIC DEVICES |
MAIN 3 QUESTIONS |
Damage, theft or loss of a laptop, computer, mobile phone or tablet purchased through OpenBox in Portugal. The insurance offers compensation up to the market value of the device before the accident. The insurance includes all risks, which means that it also covers sudden and unforeseen damage, loss or theft of the device. In cases where the device is already covered by another insurance policy, the insurance provides compensation for deductibles paid or deducted from the common insurance. The insurance is valid for one year throughout the European Union. |
Damage caused intentionally or through gross negligence, and minor scratches or normal wear and tear that do not affect the functioning of the device are not compensated. |
Damage or theft must be reported via Omocom's damage reporting form https://external.omocom.se/claimsform as soon as possible after becoming aware of it. Compensation can be made through repair, replacement with an equivalent device, or in cash. |
Practical examples of situations covered by insurance, by category: |
  DevicePhone drops and screen breaks. Phone stolen by pickpocket. Phone accidentally falls into the toilet. |
 laptop / tabletLaptop accidentally falls to the floor and stops working. |
 TV / computer screenTV/screen accidentally pushed, falls off table and breaks. Screen accidentally broken by a basketball. |
Remember that:The insured must follow the manufacturer's instructions regarding the installation, use, care and maintenance of the device. The device must be handled with care in order to prevent damage to the device as much as possible. The device must not be used in environments where the risk of damage is evident. Failure to comply with safety rules or lack of necessary care may result in a decrease or absence of compensation. |
Important information about insurance for refurbished electronic devices- The insurance is valid for 1 year from the date of purchase - The deductible varies depending on the plan selected, and can be 50 EUR (plan A), 100 EUR (plan B) or 150 EUR (plan C). - The compensation paid to the insured will reach a maximum of the market value of the mobile phone on the date of damage or theft occurs, but never exceeding EUR 500 (plan A), EUR 1000 (plan B) or EUR 1500 (plan C) |
What is Omocom?Omocom is an insurance broker that offers tailor-made insurance solutions. WR Berkley Insurance AG (Swedish subsidiary), a conventional insurance company, is behind this solution and bears the risk. Omocom has a circular mindset, which means that we want to contribute to a greater use of existing objects, by adapting insurance for these same objects, in order to keep in use and prolong the life of used electronic devices! We hope all goes well with your purchase on OpenBox. Any question regarding your insurance, or if you need to activate it, do not hesitate to contact us through the following means: Telephone contact: +46 (0) 8-520 278 70 Email: hello@omocom.se or our chat, available at https://omocom.insurance |
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