Terms and conditions


The terms and conditions detailed below determine exclusively the contractual relationships between the customer using the website www.openboxmobile.com, whose headquarters are located at Rua Lucinda Simões, 3A, Lisbon, 1900-304 registered under the name OBM Portugal Unipessoal Lda with No. taxpayer number 514846755.

  • I - General

    1. The terms and conditions detailed below are exclusively for online purchases (www.openboxmobile.com) or in one of our physical stores, whose headquarters are located at Rua Lucinda Simões, 3A , Lisbon, 1900-304 registered under the name OBM Portugal Unipessoal Lda with taxpayer number 514846755.

    2. The prices of new products available already include VAT and can be changed without prior notice. The prices of used or reconditioned products are taxed under the special tax regime for VAT – Second-hand goods. According to article 8 of Decree-Law No. 199/96, of October 18:

    2.1 The transfers of second-hand goods, art objects, collections or antiques, subject to the special margin taxation regime, are exempt from tax, when carried out under the terms of article 14 of the Value Tax Code Added;

    2.2 The exemption referred to in the previous number grants the right to deduct the tax that may have encumbered the acquisition of the respective goods and is expressed in the invoice or equivalent document.

    3. Open Box Mobile is not responsible for any errors in the prices published on the website and for the validity of the technical descriptions of the products, as well as the photographs.

    4. The photographs of the products presented are merely illustrative, so if the User wishes to have a more detailed perception of the aesthetic condition of the products, we invite you to go to one of the physical Open Box Mobile stores or schedule a video conference called Open Video, alike to more clearly analyze the products before making the purchase.

    5. The products that Open Box Mobile makes available for sale in physical stores and on the website may be new, used or refurbished equipment.

    6. Reconditioned equipment is equipment that was produced and packaged by the manufacturer for sale, but which, for some reason, was returned to the manufacturer itself (by a store, dealer or by the customer), sequentially prepared, sanitized, tested and reviewed by technicians certificates to be sold again. The expression refurbished, or refurbished smartphones, means that it is not a new product, even though it may or may not have already been used. These devices may or may not have undergone any technical intervention, but 100% functional with quality, safety and Open Box Mobile warranty seal. In addition, at the battery level, we guarantee that battery health has a minimum of 80%, so that it is working perfectly and taking into account all the features of the equipment, which can vary up to its maximum level 100%.

    *If the customer wishes, it is possible to replace the battery, in order to guarantee 100% of its autonomy. For this, contact the technical center in order to confirm the cost associated with this service according to the brand/model of the equipment regardless of the aesthetic grid;

    7. Our used or refurbished equipment is classified by categories (A, B and C). The categories classify equipment in terms of signs and marks of use. Due to this distinction, there is a differentiation in the price of equipment according to its category. Used or refurbished equipment

    Open Box Mobile has its relative descriptions:

    Grade A - Display and chassis are in excellent condition. If there are marks or scratches, they are minimal, imperceptible to the touch.

    Grade B - Display and chassis are in very good condition. Slight signs of use. Few marks and minimal scratches that will only be noticed if viewed carefully.

    Grade C - Display and chassis are fine. Signs of accentuated use. There are visible scratches, blemishes and/or bumps.

    8. The availability indicated in the items may change due to any problems that occur during the transport and delivery of an order or due to a momentary stockout, and the customer is informed of these changes.

    9. In the event that the item(s) desired by the Customer is (are) out of stock online, there is the possibility of registering to receive a notification via e-mail when the new availability of the same . To do this, follow these steps:

    9.1 On the page of the desired product select “Sold Out Online – Notify me”;

    9.2 Fill in the email you wish to be notified of;

    9.3 Click on “Confirm”.

    It should be noted that when an item is out of stock again, the email notification is sent to all contacts who have registered to receive it, with no prioritization in the shipment, nor the possibility of prior reservation.

    10. Promotional campaigns have limited stock and equipment belonging to the campaign may be unavailable without prior notice, without prejudice to information on the exhaustion of the article when this occurs.

    11. The data collected at the time of registration of the customer is intended exclusively for the processing of any order and respective invoice and will never be provided to third parties.

    12. All names, logos and trademarks presented on this website are the property of their respective owners.

    13. If the customer does not indicate the taxpayer number, name and address, an invoice will be issued with the taxpayer number 999999990 and in the name of 'Final Consumer'. If you want an invoice with your taxpayer number, all the information mentioned (TIN, name and address) must be filled in when registering. After the invoice is issued, we will not reissue it.

    14. All products sold on the Open Box Mobile website have exclusive prices and the collection of orders in a physical store is free.

    15. Certain products for sale in our physical stores may have different prices from those found in our online store. Customers who buy directly from our physical store have the advantages of the “Premium” service, such as: personalized service, after-sales service, replacement smartphone in case of breakdown (limited stock, confirm availability at the time), etc.

    16. Open Box Mobile reserves the right to modify these terms and conditions at any time without prior notice. Orders are subject to the terms and conditions applicable at the time the order is placed.

    17. Discount Coupon offered by Open Box Mobile is not valid for purchases of accessories and promotional items.

  • II - Payment Methods

    Open Box Mobile provides its customers with the following payment methods:

    Exclusive Portugal:

    Charged: Available for mainland Portugal at no additional cost. For the islands of Azores and Madeira there is an associated cost of €10.

    ATM References: Just go to the nearest ATM or by Homebanking, select the 'Payment for Purchases/Services' option, and enter the entity, reference and amount sent by Open Box Mobile.

    Payment must be made after placing the order. If this is not done within 3 days after placing the order, Open Box Mobile reserves the right to cancel the order.

    In order to ensure the efficient processing of your order, we advise you to make the transfer as soon as possible.

    Payshop: You can pay at any establishment that has the Payshop payment method ( Kiosks, Gas Stations, Tobacco Shops, Cafés… )


    Credit Card: Mastercard, Visa and Union Pay credit cards are accepted. Payment by American Express not available. At the end of the order, you will be asked for your card details in a completely secure environment. The debit is made after confirmation of your order. We reserve the right to cancel any order whose payment validation by this means raises doubts or reservations.

    Utrust: (Cryptocurrency)

    Pay Pal


    Payment terms

    Prompt payment: the amount must be paid in full by choosing one of the payment methods described above.

    Installments: Open Box Mobile offers an option to pay in installments exclusively for purchases on the website www.openboxmbile.com through the Split it payment platform. Issues related to adding interest to the entire purchase may vary with each campaign.

  • III - Returns and Exchanges

    According to Decree Law No. 24/2014 of 14 February, the customer has the right to terminate the contract within a maximum period of 14 calendar days after the date of receipt of the order, however Open Box Mobile has a guaranteed satisfaction program , providing an extended period of up to 30 days, so if you are not satisfied with your purchase, you can return it and we will refund you.

    To proceed with the return and/or exchange of the equipment, you have a maximum period of 30 days, provided that it is in exactly the conditions in which you received it. You must also indicate the reason for dissatisfaction in order to be validated.

    Within the deadline, the customer can proceed with the return or exchange in two ways:

    1. Go to a physical Open Box Mobile store, presenting the invoice and identification document;
    2. Send email to info@openboxmobile.com with attached copy of invoice. Shipping costs for returning the order will always be fully borne by the customer. The order must be sent/sent exactly as received and with all documentation delivered with the package and all its contents must be sent to the following address: A/C Open Box Mobile – Rua Lucinda Simões, 3A 1900-304 Lisbon.
    3. We emphasize that the term for exchanges and returns is even THIRTY DAYS referring to the date of the FIRST PURCHASE, regardless of whether other exchanges have been made in the meantime or not. It is worth informing that to carry out exchanges and returns, all equipment is subject to a technical evaluation so that the technician can validate that the equipment is able to continue the process.

    If everything is in compliance, the refund will be made only and only, of the amount paid. The refund is made via bank transfer, within 5 days after acceptance of the return.

    Returns of products whose equipment is damaged will not be accepted.

    In the event that the returned equipment does not comply with the status previously informed at this point of the returns, there will no longer be any right of return/refund and everything will be returned to the same place of purchase (buyer).

    Accessories - exchanges and returns

    Compatible accessories (cable, charger and SIM card ejector pin) offered with your device are not eligible for exchange or returns. Genuine accessories are available for sale and are covered for exchange or returns (30 days from date of purchase). The customer may choose to purchase the original accessories instead of the offer of compatible accessories, in which case the compatible accessories will not be offered and a discount will be applied to the sale of the original accessories to the customer.

    Earphones, skins and covers are considered personal items, therefore, for hygienic reasons these items are not covered for exchange and returns.

    *In addition to this, only TWO exchanges will be allowed for giving up the equipment within a period of thirty days, in addition to this, there must be technical reasons why you are exchanging such equipment for the third time.

  • IV - Warranty

    Every equipment has 24 months warranty from the delivery date (unless stated otherwise). There is the possibility of complementing the equipment acquisition with a warranty extension:

    • For 1 more year, totalizing 2 years of WARRANTY – 39€ (associated cost)
    • For 2 more years, totalizing 3 years of WARRANTY – 59€ (associated cost)

    **The warrant extension follows the same Terms and Conditions as the offered Warranty.

    The Open Box Mobile Warranty covers all and every type of technical problem in the equipment. The problem will be readily evaluated and due actions of repair/replacement will be taken, without costs for the customer.

    The Warranty will not be authorized if the Open Box Mobile responsible technician notices that the presented technical problem in the equipment is directly related to: technical intervention by the own customer or by third parties; damage from improper use; negligence; fall; liquid spills or any type of anomaly due to improper use.

    Any customer request for battery replacement due to wear and consequent decrease of its lifetime is not covered by the warranty. All and every electronic equipment has a lifetime and the natural wear is completely normal with its daily use. As the equipment gets old and its updates are no longer compatible with IOS or Android, Open Box Mobile is not obligated to do any kind of service related to software update in the equipment.

    Customers who have their warranty request accepted (only valid for smartphones), may request, with no associated cost, the loan of a smartphone during the period your device is with Open Box Mobile for repair through the warranty program. *There is a limited stock of devices for loan, so the customer should check their availability at the time of entry of the warranty request.

    Within the deadline, the customer may proceed with the Warranty activation in one of two ways:

    1. Go to an Open Box Mobile physical store, presenting the invoice and ID document;

    2. Send an e-mail to reparos@openboxmobile.com with an invoice copy attached and describing the equipment anomaly. The shipping costs of the package will be borne by Open Box Mobile through a CTT label generated by the responsible team. If the Warranty activation is not authorized for not being in accordance with the Warranty terms and conditions, there are two following options: Option 1 - the technical team will create a quote for the equipment repair, and after the customer's approval, the repair costs will be sole responsibility of the customer. A value of 12€ will also be charged due to the shipping costs for the equipment return to the customer. Option 2 - if the client does not authorize the repair quote, the equipment will be sent to the customer's address and will have a cost of 12€ due to the shipping costs, which will be sole responsibility of the customer.

  • V - Order Shipping

    The order will be shipped up to 2 work days after payment confirmation by the payment bank and financial bodies, according to the product availability, and an e-mail will be sent to the Customer with that information. When the package is in transportation, the Customer may have the possibility of checking the state of the order in real time using a tracking code provided. Such tracking should be done directly at the website of the partner carriers, so Open Box Mobile is not responsible for possible computer system errors or malfunctions from such partners. The Customer will be promptly informed and accompanied if there is a lack of stock or a delay with the order shipment.

    Under the provisions of Decree-Law No. 7/2004 of January 7 (with the alterations provided by Decree-Law No. 62/2009, of March 10 and by Law No. 46/2012, of August 29), Open Box Mobile reserves the right to unilaterally cancel possible orders, which final price is wrong or not updated or any time there is a programming error, malfunction of Open Box Mobile equipment, as well as if the contract proposal arrives wrong at its destination and the error relates to an essential element of the contract. The customer will be informed of it before the payment is made, but if the payment has already been made the customer will be refunded in full.

    Open Box Mobile reserves the right to cancel orders which payment has not been made up to 3 work days after the date they have been placed.

    For shipment outside the European Union, Customs may demand tax payment and those should be borne by the customer.

    When a package is returned to Open Box Mobile under the customer's responsibility, and they want the package to be sent to them again, the shipping costs of a new shipment will be applied.

    All packages will be delivered to the requested location, following these deadlines and prices:

    Continental Portugal

    • The shipping cost is free for orders of 69€ or more. If the order is under 69€ the shipping cost is 5€.
    • The delivery deadline is 48 hours (2 work days).

    Archipelago of Madeira and Azores

    • For the DHL Express modality, the shipping cost is 16€ and the deadline is 3 to 5 work days.
    • For the CTT Charged at Destination modality, the shipping cost is 15€ and the deadline is 3 to 15 work days.
    • For the CTT Expresso modality, the shipping cost is 10€ and the deadline is 3 to 15 work days.

    European Union

    • The shipping cost is free for orders of 69€ or more. If the order is under 69€ the shipping cost is 15€.
    • The deadline for delivery is 72 hours sent through the DHL Express carrier.

    Outside the European Union

    The deadlines and costs will be calculated at the shipping section during the order checkout.

    All orders will be processed after payment confirmation and upon product availability. These deadlines are indicative, referring to work days, and valid for everything except in exceptional cases such as incorrect addresses or force majeure reasons.

  • VI - Repairs

    All repair requests should be communicated and booked with the technical department through the e-mail suporte@openboxmobile.com or phone contact +351 210 121 394 or 961 034 126. The technical sector has a deadline of up to 5 work days to detect the device problem and present to the customer the actions that must be taken for its repair.

    The start of repair will only occur after the customer approves the quote through: personal visit or e-mail, SMS or whatsapp message.

    During the repair process, if any anomaly and/or problem is detected which was not detected by the technician during the evaluation period, the customer will be contacted and the repair sequence should only be concluded after the customer approves the new quote. Otherwise, the device will be returned to the customer as it was initially delivered without associated costs or prejudice for both parties.

    The value of the quotes has a deadline of 10 days after contacting the equipment owner. After 10 days, the value of the quote may be altered.

    The Customer has three months to pick up the equipment after being informed the repair has been concluded. After that deadline, a value of 10€ will be charged over the repair price.

    Quotes up to 20€ are repaired without previous notice.

    Every repair done by Open Box Mobile has a warranty of three months in the event of a technical problem with the device related to the intervention that was carried out, not as a consequence of improper use, only for the interventions carried out.

  • Lowest Price Guaranteed

    Specialized in sales and repairs of used and refurbished electronic equipment, top of the line, we have the mission and compromise with our customers to bring the best to everyone, and besides that, we make cutting edge technology accessible to everyone with the “Lowest Price Guaranteed” campaign, if you choose our store when purchasing your new refurbished

    Did you find an equipment with a lower price than Open Box Mobile?

    Open Box Mobile guarantees the lowest price in the market, as long as the terms of our policy are being followed, you will have the right for the lowest price in the market with an additional bonus of 15€ in accessories.

    Included: Equipment, services and repairs with prices listed lower at competing stores and that follow the campaign pattern.

    Now what is needed to join the Campaign?

    Used and Refurbished Product

    - So that the comparison is valid, the product with the lowest price presented at the competing store must be used and/or refurbished. New/sealed equipment stores are not included in this campaign.


    On-site and Portuguese Company

    -We need that the presented value is from a company that has a physical store, with address in Continental Portugal.


    Product Stock

    -The competing store stock must be available.

    Aesthetic and storage conditions

    -The equipment with the lowest presented price must have the same aesthetic grade and the same technical specification, as well as, the same 1 year warranty conditions.

    Present a document with proof of price and stock from the competing brand

    -In order to validate the lowest price, you will need to present the competing brand campaign, where our collaborators validate the campaign and stock availability of the product/service.

    Campaign valid only for the purchase of one unit

    -This campaign is only valid and applied for one unit of each product in the same condition.

    How can I use the bonus of 15€?

    -At the time of purchase at our store with the lowest guaranteed price, you will have the right of a 15€ voucher for accessories that you can use for the accessory you want.

    How should I proceed?

    -You must have all the necessary information presented in our policy and go to an Open Box Mobile Store, or, alternatively, call the Customer support line so you can go ahead with your purchase 210 121 394.

    Do not apply to the “Lowest Price Guaranteed” campaign

    - Companies that are only online in marketplaces (OLX, CustoJusto, KuantoKusta, Facebook MarketPlace, Ebay, Amazon among others).

  • Extra Services

    Warranty Extension

    The possibility to complement a warranty extension with the equipment acquisition:

    • For 1 more year, totalizing 2 years of WARRANTY – 39€ (associated cost);
    • For 2 more years, totalizing 3 years of WARRANTY – 59€ (associated cost).

    The Warranty extension follows the same terms and conditions as the offered warranty.

    See Conditions.

    New Battery Pack

    With the New Battery Pack, you will be entitled to repair the battery replacement associated with the purchase of your new Refurbished iPhone.

    The natural wear and tear of the mobile phone battery causes it to be serviced, a service which is not guaranteed by the purchase of an iPhone Open Box Mobile. However, by purchasing the New Battery Pack, it will be possible to replace the cell phone battery and be sure of a device with New Autonomy.

    Advantages of joining the New Battery Pack:

    ✔️ Savings of up to 40% in an eventual exchange;
    ✔️ 3-month warranty on the service performed;
    ✔️ Autonomy of new equipment;
    ✔️ Standard battery.

    • There are isolated cases where batteries being exchanged may show a non-genuine battery message or a "-" symbol.
      The message and symbol may occur due to new IOS updates but do not interfere with battery life and equipment functionality.