Returns
Up to 30 days
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Are the equipment new?
What is refurbished equipment?
How are the aesthetic grades defined?
The categories (Grade) of our equipment are used to identify signs of use that they may have. This distinction is able to inform and temper the customer's expectations in relation to the equipment he purchases, as well as adjust the price of the equipment: in the same model, an equipment category A++ will have a higher price than an A+, A, B, C or D. Equipment of category A++ are in excellent condition, like new; category A+ are in very good condition; category A are in good condition; category B are in good condition and may have slight wear marks; category C are in fair condition and may contain more expressive usage marks; category D are heavily used and may have significant usage marks on all equipment.
Find out more about our aesthetic grades.
What accessories come with the purchase of the mobile phone?
When purchasing our mobile phones, we offer an box for Openbox. In the purchase option, you can choose to purchase the "cable + charger" pack in the compatible or original options. *check stock availability.
Are the equipments original?
Yes. All devices identified as used and refurbished were originally manufactured by the brand.
What are the advantages of purchasing used or refurbished equipment?
Acquiring a used or refurbished equipment has countless advantages, such as:
1. You are saving money
2. You have access to 24 months warranty from Open Box Mobile
3. You are contributing to a more sustainable consumption
4. You can have access to a more modern mobile phone for a lower price.
Do you issue an invoice?
Open Box Mobile issues an invoice with every transaction, which can be sent to your e-mail when requested.
Is the equipment unlocked?
Yes. All our phones are unlocked and accessible for all carriers.
What trade-ins does Open Box Mobile accept?
Yes, Open Box Mobile accepts refurbishing of mobile phones, smartwatches, tablets and some laptop models. We have a team of evaluators ready to analyze your equipment and give you a refurbishing value.
You may perform the initial evaluation through our online form www.openboxmobile.com/venda-retoma or go directly to our physical store.
OpenBox Mobile reserves the right to refuse refurbishing.
Does Open Box Mobile buy mobile phones?
Yes, Open Box Mobile buys used mobile phones, smartwatches, tablets and some models of laptops. We have a team of evaluators ready to analyze your equipment and give you a purchasing value for your equipment.
You may perform the initial evaluation through our online form www.openboxmobile.com/venda-retoma or go directly to our physical store.
Is it possible to make direct exchange?
Is payment made on time?
Is the quote valid?
The deadline for the refurbishing or purchasing value proposal is 15 days after the evaluation date. It is important to note that the given value for the device will be confirmed after evaluation by the Open Box Mobile technician.
Is it possible to recover damaged equipment?
How long does the evaluation of equipment take?
Are all types of equipment accepted?
Do you buy carrier-locked equipment, with app accounts or screen locks?
What is the Warranty period?
What is covered by the warranty?
The Open Box Mobile Warranty covers all and any type of technical problem in the equipment. The problem will be readily evaluated and due actions will be taken to repair/replace it, with no costs for the customer.
The Warranty will not be authorized if the Open Box Mobile responsible technician notes the technical problem presented in the equipment is directly related to: technical intervention by the own customer or third parties; damage from improper use; negligence; fall; liquid spills or any type of anomaly due to improper use.
An eventual customer request for battery replacement due to wear and consequent shortening of its lifetime is not covered by the warranty. All and any electronic equipment has a lifetime and the natural wear is completely normal with its daily use. As the equipment gets old and its updates are no longer compatible with IOS or Android, Open Box Mobile is not obligated to do any kind of service related to software update in the equipment.
**The warranty extension follows the same Terms and Conditions as the offered Warranty.
How to activate the warranty?
Customers with an accepted warranty request (only valid for smartphones), may request a smartphone loan with no associated costs for the period during which the equipment is with Open Box Mobile for repair through the warranty program.
*There is a limited stock of devices to loan, so the customer should check their availability at the time of entry of the warranty request.
Within the deadline, the customer may proceed with the Warranty activation in one of two ways:
1. Go to a physical Open Box Mobile store, with the invoice and ID document;
2. Send an e-mail to reparos@openboxmobile.com with an invoice copy attached and describing the equipment anomaly. The shipping costs of the package will be borne by Open Box Mobile through a CTT label generated by the responsible team. If the Warranty activation authorization is refused for not being in accordance with the Warranty terms and conditions, there are two following options: Option 1 - the technical team will create a quote for the equipment repair, and after approval by the customer, the repair costs will be totally borne by the customer. A value of 12 will also be charged for the shipping cost for the equipment return to the customer. Option 2 - if the customer does not authorize the repair quote, the equipment will be sent to the customer's address and will have a cost of 12 for the shipping cost, which will be totally borne by the customer.
What is natural equipment wear?
All and every electronic equipment has a lifetime and the natural wear is completely normal with its daily use. It is linked to the battery health, since when you use the equipment it is natural that the % of its health gradually decreases. As the equipment gets old and its updates are no longer compatible with IOS or Android, Open Box Mobile is not obligated to do any kind software update to compensate for those changes.
Are accessories covered by the OpenBox Warranty?
Do you repair cell phones, tablets and laptops?
Yes, Open Box Mobile has a repair center and a highly qualified technical team with certification for the main global brands, qualified to repair mobile phones, tablets and laptops.
The repair center is open Monday to Friday from 10 AM to 7 PM.
Are quote requests free?
Does the repair service have a warranty?
Will I lose device data during repair?
How long does it take to repair equipment?
Are repairs made with original parts?
What payment methods are available?
In our physical store we have the following payment methods available:
For purchases in our website, we have the following payment methods available:
Can I pay my debit card in installments?
Can I make installments for my payment with debit card?
No. Open Box Mobile has the payment methods with installments only with credit card through the "Split It" modality.
How does installment payment work?
What is needed to buy in installments?
How can I purchase in installments?
To make your purchase with installments, just follow these steps:
1 Add the desired product to the cart;
2 Select the shipping method;
3 Fill in the requested information (name, address, etc.);
4 Select the payment method Split it;
5 Choose the number of installments;
6 Select the credit card and insert its information;
7 Accept the terms and conditions and complete the payment.
What is the maximum number of installments?
Does payment in installments have interest?
What is the input value?
What amount should I have available in the card ceiling?
Is the total purchase price taken from the ceiling?
Is there a minimum amount for installment purchases?
What shipping methods are available? Do you have tracking?
What are the shipping costs? And the delivery times?
All packages are delivered at the requested place, following these deadlines and costs:
The shipping cost is FREE for orders of 69 or more. If the order is less than 69 the shipping cost will be 5. The deadline for delivery is 48 hours (2 working days).
For the DHL Express mode, the shipping cost is 16 and the delivery time is 3 to 5 working days.
For the CTT Cash on delivery mode, the shipping cost is 15 and the delivery time is 3 to 15 working days.
For the CTT Express mode, the shipping cost is 10 and the delivery time is 3 to 15 working days.
The shipping cost is free for orders of 69 or more. If the order is less than 69 the shipping cost is 15.
The deadline for delivery is 72 hours shipped through the DHL Express carrier.
Delivery times and costs will be calculated at the shipment section at the order checkout.
How can I select courier shipping?
How much does courier shipping cost?
Does OpenBox have a physical store?
Yes, we have two physical stores:
Rua Lucinda Simυes, 3A
1900-304 Lisbon
Continental Portugal
T.: +351 210 121 394
Email: info@openboxmobile.com
Opening hours: Mon. to Fri.: 10 am to 7 pm / Sat.: 10 am to 5 pm
Location Link
https://maps.app.goo.gl/QUn5whUpiUcwF4f88
Av. dos Combatentes da Grande Guerra 610, 7G store
4200-186 Porto
Continental Portugal
T.: +351 210 121 394
Email: info@openboxmobile.com
Opening hours: Mon. to Fri.: 10:10 am to 6:50 pm / Sat.: 10:10 am to 4:50 pm
Location Link
How can I contact OpenBox?
Can I make exchanges or returns?
How can I make an exchange or return?
To proceed with the equipment return and/or exchange, you have up to a maximum of 30 days, as long as it remains in the exact same conditions as you have received it. You must also indicate the reason for dissatisfaction so it can be validated.
Within the deadline, the customer may proceed with the return or exchange in one of two ways:
If everything is in order a refund will be made only for the paid amount. The refund is made through bank transfer, within 14 days after the return has been accepted.
We will not accept the return of products with damaged equipment.
If the returned equipment is not as previously informed in this return section, the right for return/refund will no longer exist and everything will be sent back to the purchasing place (buyer).
Is it possible to exchange or return accessories?
New accessories have a 3 -year warranty period from the date of purchase. Wire, films and covers are considered personal items, so for hygienic reasons, these items have no guarantee. Used accessories, namely power cables, data transmission cables and chargers, has a 30 -day warranty period from the date of purchase. *All accessories with warranty entry will be evaluated by the responsible technicians and presentation of a technical report with the approval or not of the warranty entry.
How does the payment of shipping costs on returns work?