Exchange and Returns

According to Decree Law No. 24/2014 from February 14, the customer has the right to terminate the contract within a maximum period of 14 calendar days after receiving the order, but Open Box Mobile has a guaranteed satisfaction program, providing an extended period up to 30 days, so if you are not satisfied with your purchase, you can return it and we will refund you.

In order to return and/or exchange the equiment, you have a maximum period of 30 days, as long as it remains in the exact same conditions as you have received it. You must also indicate the reason for you insatisfaction in order to validade it.

Within that period, the customer may proceed with the return or exchange in one of two ways:

1. Go to a physical Open Box Mobile store, with the invoice and ID document;

2. Send an email to with an invoice copy attached. The shipping costs for the return are always borne entirely by the customer. The package must beshipped/sent exactly as received and with all the documents delivered and the box and all its content must be sent to the following address: A/C Open Box Mobile Rua Lucinda Simes, 3A 1900-304 Lisboa.

If everything is in order the refund will be made only for the paid amount. The refund is made through bank transfer, within 14 days from accepting the return.

Product returns of damaged equipment will not be accepted.

If the returned equipment does not comply with the conditions previously stated in this return point, the right for return/refund will no longer exist and everything will be returned to the place of the purchase (buyer).

Accessories exchanges and returns

New accessories have a 3 -year warranty period from the date of purchase. Wire, films and covers are considered personal items, so for hygienic reasons, these items have no guarantee. Used accessories, namely power cables, data transmission cables and chargers, has a 30 -day warranty period from the date of purchase. *All accessories with warranty entry will be evaluated by the responsible technicians and presentation of a technical report with the approval or not of the warranty entry.