Exchange and Returns

According to Decree Law No. 24/2014 from February 14, the customer has the right to terminate the contract within a maximum period of 14 calendar days after receiving the order, but Open Box Mobile has a guaranteed satisfaction program, providing an extended period up to 30 days, so if you are not satisfied with your purchase, you can return it and we will refund you.

In order to return and/or exchange the equiment, you have a maximum period of 30 days, as long as it remains in the exact same conditions as you have received it. You must also indicate the reason for you insatisfaction in order to validade it.

Within that period, the customer may proceed with the return or exchange in one of two ways:



1. Go to a physical Open Box Mobile store, with the invoice and ID document;

2. Send an email to info@openboxmobile.com with an invoice copy attached. The shipping costs for the return are always borne entirely by the customer. The package must beshipped/sent exactly as received and with all the documents delivered and the box and all its content must be sent to the following address: A/C Open Box Mobile – Rua Lucinda Simões, 3A 1900-304 Lisboa.


If everything is in order the refund will be made only for the paid amount. The refund is made through bank transfer, within 14 days from accepting the return.

Product returns of damaged equipment will not be accepted.

If the returned equipment does not comply with the conditions previously stated in this return point, the right for return/refund will no longer exist and everything will be returned to the place of the purchase (buyer).


Accessories – exchanges and returns


The compatible accessories offered with your equipment (cable, charger and SIM card ejector pin) are not eligible for exchange or return. The original accessories are available for sale and covered for exchange or return (within 30 days from the purchase). The customer may choose to buy the original accessories instead of receiving the offered compatible accessories, and in this case the compatible accessories will not be offered and a discount will be applied for the sale of the original accessories to the customer.

Headphones, screen protectors and cases are considered personal items, so for hygienic reasons these items are not covered for exchange and return.