Returns
Up to 30 days
 | select mobile Find out how much your old equipment is worth |
 | service listing A list of the components you want to repair will be displayed. The value shown refers to the value of the service plus the part to be replaced |
 | Backup and backup Before delivering the equipment, make sure to back it up and perform a factory reset. |
 | Equipment shipment Send the equipment to our warehouse or deliver it to one of our physical stores |
 | Budget amount confirmation Our technical team will carry out a technical assessment of the equipment in order to confirm the value of the service to be carried out. |
 | Screen Cracked or non-functional screen |
 | Drums non-functional battery |
 | Chamber Damage to the rear or front camera |
 | Liquids Liquid related damage |
 | column if sound Damage to speakers, microphone, headphones, etc. |
 | charging ports Damage with charging ports |
 | antenna and wifi Damage with Wi-fi, Bluetooth, GSM and GPS Antennas; |
 | buttons button damage |
 | Sensors Damage related to sensors |
 | Face and Touch ID Face and Touch ID not working |
 | Equipment shipment Sending old equipment to Open Box Mobile's conscious recycling program |
 | Equipment evaluation Our technical team will evaluate the device to see if it is going to be recycled or donated. |
 | Equipment repair Our technical team repairs the device |
 | Delivery to an association The equipment is delivered to an association of our partner |
 | Donation destination You will receive by email the destination of the equipment donation |
 | Equipment shipment Sending old equipment to Open Box Mobile's conscious recycling program |
 | Equipment evaluation Our technical team will evaluate the device to see if it is going to be recycled or donated. |
 | Component separation The technical team will separate the important components for recycling: battery, LCD and electronic components. |
 | Collection Sending the components to an Open Box Mobile partner recycling center |
 | Component destination We send an email indicating the exact destination of each component |
